Return Policy
At All About Medicals, our goal is to ensure complete customer satisfaction with every purchase. If for any reason you are not satisfied with the product you received, we offer the option of a return or exchange, under the following terms and conditions.
🛍️ Return Conditions
You have the right to return or exchange any product within 14 days from the date of delivery, provided that:
- The product has not been worn, washed, or altered in any way.
- It is in its original condition, with all tags and packaging intact.
- It is accompanied by the purchase receipt or invoice.
❗️ Exceptions – Embroidered or Personalized Garments
Returns or exchanges are not accepted for products that have been personalized, such as:
- Clothing with embroidered logos or names
- Products specially produced or modified for group orders
These products are manufactured exclusively according to your specifications and cannot be resold to other customers. Please ensure accuracy in confirming design and size when placing your initial order.
🔄 Size Exchanges
If you wish to change the size, you may return the product and request the same item in a different size, subject to availability. Shipping costs for each size exchange are borne by the customer.
💰 Refunds
In the case of a return without exchange, and provided the above conditions are met, the refund will be processed within 7 business days from the date the product is received and inspected in our warehouse. Refunds will be issued to the card or account used for the original payment.
Shipping costs are non-refundable, except in cases of defective products or incorrect delivery.
🚚 Return Procedure
- Contact us by email or phone, providing your order number and reason for return.
- Carefully repackage the product in its original packaging.
- Send the parcel to the address provided by our team.
- Once we receive and inspect the product, we will proceed with the exchange or refund.
Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or a shipping error.
ℹ️ Contact us
For any questions regarding returns or exchanges, please contact us at:
- Email: sales@allaboutmedicals.gr
- Telephone: 2110084819